Customer Service: Contact, Shipping, Returns & Warranty – Simplehuman

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Rechargeable sensor pump 9 fl oz Complimentary Soap with Sensor Pump Purchase

Ends Nov. 6th

Complimentary Soap with Sensor Pump Purchase

*Offer Valid Until Nov. 6th

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Customer Service

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Contact Us

[Live Chat \ \ Weekdays, 8am - 5pm PST\ \ [Send us a Text \ \ 8am - 5pm PST\ \

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Product Support

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Helpful Topics

Contact Information

If you have any questions or concerns, you can call 1-877-988-7770 during weekdays from 8am - 5pm PST or any time at customersupport@simplehuman.com

Checking Your Order

After placing an order, you will receive an order confirmation email with your order number. As soon as your order ships, you will receive an email with your tracking number. Please note it may take up to 48 hours for a carrier update. If you need more information about your delivery, please contact FedEx or USPS directly.

Shipping Costs

Free standard shipping on all domestic orders in the 48 contiguous United States.

Shipping to Alaska, Hawaii, and U.S. Territories is $24 for orders under $39 and $54.99 for orders of $39 or more.

Delivery Times

Most domestic orders ship within 24 hours (excluding weekends and holidays) and arrive within 1-3 business days. Expedited orders ship and arrive within 1-2 business days.

Delivery to Alaska and Hawaii takes about 5 to 7 business days. To U.S. Territories, it takes approximately 7 to 10 business days, shipped via FedEx Ground or USPS.

APO/FPO orders ship via USPS, but allow 4 to 6 weeks for delivery. Some items are not able to ship to APO/FPO due to size restrictions.

We DO NOT ship to P.O. Boxes.

Changing or Cancelling an Order

Once you place an order, your item(s) are packed and shipped as quickly as possible. Because of this, orders cannot be modified and can only be cancelled within 10 minutes of placing an order.

Simply create an account or login to view your orders that are available to cancel. If you do not love the product when it arrives, just follow our simple return process.

Acceptable Payment Methods

We accept Paypal, Apple Pay, American Express, Discover, MasterCard, and Visa. Sales tax is charged when shipping to California, Washington, and New Jersey.