## Your Bag Is Empty

- [Trash Cans](/content/collections/trash-can/index.html)
- [Sensor Pump](/content/pages/category-sensor-pump/index.html)
- [Sensor Mirrors](/content/pages/category-sensor-mirror/index.html)
- [Custom Fit Liners](/content/collections/refills-liners/index.html)
- [Refill Bottles](/content/pages/soap-and-cleaners-refill-bottles/index.html)
- [Matte Black Collection](/content/collections/matte-black-shop/index.html)

[Rechargeable sensor pump 9 fl oz](/content/products/rechargeable-sensor-pump-9-fl-oz/index.html)
Complimentary Soap with Sensor Pump Purchase

\|

Ends Nov. 6th

Complimentary Soap with Sensor Pump Purchase

\*Offer Valid Until Nov. 6th

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# **Returns** Are On Us!

We understand that sometimes a product might not be what you expected, that's why all returns to Simplehuman ship free. This allows both you and us to easily track your returned item(s).

[Get Started](https://returns.simplehuman.com/)

## Return FAQ

### Return Eligibility

We will gladly refund any item purchased directly from simplehuman.com for a period of 30 days from receipt. However, we are only able to accept returns for domestic orders (excluding US territories and APO/FPO addresses) on items purchased directly from simplehuman.com. We ship returns via FedEx.

NOTE: All monogrammed and personalized products are final sale items and cannot be returned or exchanged.

### Return Processing

Returns ship free. Once your returned package is received, you will receive a confirmation email and your refund will be processed for the product received using your original payment method. This may take up to 10 business days.

### How to Start a Return

[Click here to start your return](https://returns.simplehuman.com/).

### App Subscription Orders

If you need to return an order from our subscription app, [click here to start your return](https://returns.simplehuman.com/).

## Still need help? Contact customer service.

[**Tell Us More** \\
\\
Send Us a Message](/content/pages/contact-us-form/index.html) [**Text Us** \\
\\
424-360-2828 (8am - 5pm PST)](sms:+1-424-360-2828) [**Chat With Us** \\
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Start Chat (8 am-5 pm PST)](/content/pages/returns#/index.html)

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### Code Finder

Don't know your liner code? Not a problem! Locate your liner ID tag under every trash can lid.

${{amount}}

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